Best Practice Approach to Operational Readiness:
Creating a Competitive Advantage through your Workforce

Presented by: Harry Benson, Global Director, Human Performance

Have your ever considered whether your company or site workforce is any different from any other site or company? If so, what makes it so? If not, what’s missing?

How can we turn our most costly and variable asset – the organization’s people – into a competitive advantage? Is this just another academic theory, or are there specific actions we can take to achieve a high level of value from the people who execute our processes and deliver our therapies to market and patients?

This session will challenge us all to define, outline, then implement actions that will take our people closer to a more valued – and thus more valuable – state of performance.

SPEAKERS

Harry Benson

Global Director, Human Performance, CAI


Serving as the Global Director Human Performance Services at CAI, Harry Benson leads a team of experienced professionals in developing and executing structured programs, processes, and tools across industry sites to prepare, standardize, and improve the performance of their people. A former nuclear-trained submarine officer, he is an expert in organizational culture and structure, operational staff readiness, and continuous improvement. With decades of experience in applying current methods for organizational effectiveness, his work has driven strong measurable improvements for a wide range of companies and sites. Harry has a B.S. from the U.S. Naval Academy and a master’s in International Business from Wright State University. He and Karen live in Dayton, Ohio.